Terms and Conditions

1) GENERAL PROVISIONS By making a binding order, the Buyer confirms that he accepts the Terms and Conditions for the delivery of goods announced by the Seller. Relations between the Buyer and the Seller are governed by these Terms and Conditions, which are also binding on both parties. Validity of the Terms and Conditions as of 1 January 2013 2) ORDERING GOODS AND SERVICES We offer you the possibility of shopping directly from your home, where you can shop around the clock. You can order easily and conveniently using the shopping cart, by phone, e-mail or in writing to our address. The subject of the contract is only the goods specified in the purchase contract – order. We undertake to deliver to our buyers only goods in perfect condition and in accordance with the specifications or characteristics usual for the type of goods that meet the standards, rules and regulations in force in the Czech Republic. The condition for the validity of our electronic order is the completion of all the required data and details specified in the order form. The order form is also a proposal for a purchase contract, where the purchase contract itself is subsequently formed by the delivery of the goods. Formal confirmation of the order by the seller is required to conclude the purchase contract. In individual cases, especially the more costly ones, the Seller reserves the right to create a contract by confirming the order preferably in person or by telephone and the payment of a financial deposit by the Buyer. In the event that the goods are handed over to the carrier (Czech Post, GLS, Uloženka) and the customer does not collect them, a fee for the costs incurred will be required, the so-called contractual penalty (postage + packing + cancellation) in the amount of 150Kč (310Kč in the case of shipment to Slovakia). In the case of non-collection of the shipment from Uloženka (personal collection), a fee of 50,-Kč will be charged. NOTE: Each order is binding (Civil Code § 1724 -1730, Act No. 89/2012 Coll.) according to our terms and conditions. If an order sent by cash on delivery is not accepted by the customer, we will require payment of the costs incurred for the shipment of goods and a handling fee (the so-called contractual penalty) of up to 350,- CZK. By submitting your order, you AGREE to our terms and conditions and the contractual penalty in this amount. Please note that all outstanding debts (unpaid contractual penalties) will be recovered, including all costs associated with this. We will also have you entered as a debtor in the Central Register of Debtors. Thank you for your understanding.3) ORDER CONFIRMATION Your order is received within 24 hours, we will send you an order confirmation by e-mail, you will also be informed of the dispatch by e-mail. 4) CANCELLATION OF ORDER You can cancel any order within 2 hours by phone or e-mail without giving any reason. Just provide your name, e-mail and a description of the goods or services ordered. In the case of cancellation after more than 2 hours, the eShop may require a cancellation fee of 150,-. 5) PACKAGING AND POSTAL CHARGES, PAYMENT We will send you the ordered goods via parcel service Czech Post or by our own transport. Payment is made by on-line payment. 6) DELIVERY TIME Delivery time is from 2 – 21 days, unless otherwise stated. Goods marked out of stock are dispatched within 24 hours (excluding weekends and public holidays, any holidays, which is indicated on our website). Dispatch means handing over the goods to the carrier. The delivery time depends on the chosen method of transport or place of personal collection. 7) EXCHANGE OF GOODS If necessary, we will exchange unused and undamaged goods for another type. Just send the goods by registered parcel (not COD) to our address together with the original invoice. 8) REFUNDS You are entitled to a full refund within 14 days from the date of receipt of the parcel. You only need to send the goods by registered parcel (not COD) to our address together with the original invoice and the bank account number to which the amount is to be sent. 9) COMPLAINT AND WARRANTY We will settle any claims to your satisfaction by individual agreement with you and in accordance with the applicable law. The buyer is obliged to inspect the goods upon receipt in order to identify any defects and damage. The buyer is obliged to immediately report any defects to our company. We are not liable for defects caused by the carrier. All goods are subject to a statutory period of 24 months, unless otherwise stated. The warranty only applies to manufacturing defects. The warranty does not cover: a) defects caused by normal use b) improper use of the product c) improper storage COMPLAINT PROCEDURE: 1) inform us of the complaint by phone, e-mail or in writing 2) send the goods as a registered parcel (not COD) to our address 3) include the reason for the complaint, your address 4) proof of acquisition of the goods in our shop Your complaint will be processed as quickly as possible, no later than 30 days from its occurrence, i.e. receipt of the goods by our company. In the case of longer complaints, such as laptops, we will inform you immediately about the status of the complaint. Laws and regulations: – Act No. 455/1991 Coll., on trade business – Act No. 89/2012 Coll., Civil Code – Act No. 101/2000 Coll., on the protection of personal data